Privacy Policy

ZIM Group Ltd.

Effective Date: 09.02.2026
Last Updated: 09.02.2026

1. Introduction

ZIM Group Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients, contractors, partners, and website users.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website https://zimgroup.ca (the “Website”) or communicating with us, you consent to the practices described in this Policy.

2. Scope of Policy

This Policy applies to:

• website visitors
• contractors and B2B clients
• business partners and suppliers
• individuals submitting inquiries or quote requests
• communications via phone, email, CRM, or marketing platforms

This Policy applies only to personal information of identifiable individuals, not to corporate or purely business contact data that is exempt under Canadian law.

3. Information We Collect

We collect only information reasonably necessary for legitimate business purposes.

3.1 Information you provide

We may collect:

• full name
• company name and role
• email address
• phone number
• city / project location
• project specifications and order details
• communications and correspondence
• billing or contractual information

 

3.2 Automatically collected information

When you use our Website:

• IP address
• browser and device type
• pages visited
• timestamps
• analytics and cookie data

4. Purpose of Collection

We collect and use personal information for legitimate business purposes, including:

• responding to quote or supply inquiries
• preparing proposals and contracts
• fulfilling product orders
• logistics and delivery coordination
• contractor communication
• customer service and technical support
• CRM management
• marketing communications (with consent)
• website performance analysis
• fraud prevention and security
• legal compliance and dispute resolution

We do not collect information unrelated to these purposes.

5. Legal Basis for Processing

Under Canadian law, we rely on:

• express or implied consent
• contractual necessity
• legitimate business interests
• legal obligations

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. Disclosure to Third Parties

We do not sell personal information.

We may share information only when necessary with:

• CRM and business management systems
• accounting and logistics providers
• website hosting and analytics vendors
• advertising and marketing platforms
• legal and compliance advisors
• payment processors
• affiliated business entities

All service providers are contractually required to safeguard information and use it only for authorized business purposes.

7. International Data Transfers

Some technology providers (e.g., Google, Microsoft, Meta, CRM platforms) may process data outside Canada.

When this occurs, we implement reasonable safeguards consistent with Canadian privacy standards.

Users acknowledge that foreign jurisdictions may have different legal access rules.

8. Data Retention

We retain personal information only as long as necessary to:

• fulfill business purposes
• meet accounting requirements
• comply with legal obligations
• resolve disputes
• enforce contracts

Typical retention period: up to 7 years for contractual or financial records, or shorter where appropriate.

Data no longer required is securely deleted or anonymized.

9. Security Measures

We maintain administrative, technical, and physical safeguards including:

• SSL encryption
• restricted internal access
• secure cloud infrastructure
• password-protected systems
• employee confidentiality obligations
• internal data handling procedures

No system is 100% secure, but we apply industry-standard protections.

10. Individual Rights

Under PIPEDA, individuals have the right to:

• request access to their personal information
• request correction of inaccuracies
• withdraw consent
• request deletion where legally permissible
• inquire about data practices

Requests must be submitted in writing.

We respond within 30 days, as required by law.

11. Cookies and Tracking Technologies

We use cookies and analytics tools to:

• improve Website performance
• understand visitor behavior
• measure marketing effectiveness
• enhance user experience

You may disable cookies through your browser settings. Some Website functionality may be affected.

12. Marketing Communications

We send marketing communications only:

• with consent
• in relation to prior business inquiries
• or where permitted by Canadian anti-spam laws (CASL)

You may unsubscribe at any time.

13. Third-Party Websites

Our Website may contain links to external sites.

We are not responsible for their privacy practices.

Users should review external policies separately.

14. Business Transactions

If the Company undergoes a merger, sale, restructuring, or asset transfer, personal information may be transferred as part of the business assets, subject to confidentiality protections.

15. Children’s Privacy

Our services are intended for business and professional use.

We do not knowingly collect information from individuals under 18.

16. Changes to Policy

We may update this Policy to reflect operational or legal changes.

The current version will always be posted with the effective date.

Continued use of the Website constitutes acceptance of revisions.

17. Privacy Officer & Contact Information

ZIM Group Ltd.
1368 Blundell Road
Mississauga, Ontario, Canada L4Y 1M5
Email: info@zimgroup.ca
Phone: 905-267-1233

Privacy inquiries or data requests should be directed to our Privacy Officer at the contact above.